What information do we collect about you?
We collect information about you when you request an estimate for services or when we complete work for you. We also collect information when you voluntarily provide feedback and reviews. Website usage information is collected using cookies.
The information we collect about individuals is limited to basic contact information, i.e. name, email, address and telephone numbers. For certain individuals, mainly Sole Traders and Partnerships, we may also hold banking details in order to execute payments.
What is our legal basis for processing your information?
We maintain systems containing relevant personal information of existing and prospective customers and suppliers which are essential to our doing business.
Our legal basis for the processing of personal information is our legitimate business interests pursuant to Art. 6 (1)(f) GDPR, although we will also rely on contract pursuant to Art. 6 (1)(b) GDPR, and legal obligation pursuant to Art. 6 (1)(c) GDPR.
- We will rely on legitimate business interests for the purpose of maintaining an historical record of business communications in the form of emails and correspondence you have sent to us.
- We will rely on contract if we are providing a quotation or have entered into a contract to provide services to, or receive services from you or your organisation.
- We will rely on legal obligation if we are legally required to hold information on you, e.g. for tax purposes.
How will we use the information about you?
We collect information about you for the following reasons:
- to process your estimate or invoice
- to manage your account
- to improve our service offerings
- to enable us to request products or services from you
We do not use personal information for automated decision making in any capacity. We do not use personal information for direct marketing purposes.
We use your information collected via cookies on our website to personalise your use and improve our website.
Glover’s Plumbing and Tiling will not share or sell any of your information to anyone outside of Glover’s Plumbing and Tiling, unless we are obliged by law to do so.
Retention of your data
We understand our legal duty to retain accurate data and only retain personal information for as long as it is required for carrying out the data processing activities mentioned above. Accordingly, we have a data retention policy and remove data that we no longer have a legitimate business interest in maintaining. It is current best practice to keep some accounting records, which includes copies of invoices etc. for at least 8 years to support HMRC auditing of accounts or VAT records.
The criteria we use to determine whether we should retain your personal information includes:
- the nature of the personal information;
- its perceived accuracy;
- our legal obligations;
You have a number of legal rights regarding your personal information and we will respect those at all times. Specifically, depending on the individual case, you may have the right to:
Access: You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email email@example.com and include “SUBJECT ACCESS REQUEST” in the title bar or write to us at the following address:
Subject Access Request
Glover’s Plumbing and Tiling
Unit 1 Manor Farm
This information will normally be provided free of charge. However, if the request is considered manifestly unfounded, excessive or repetitive, we may make a small charge for this service to cover the administrative cost of providing the information.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate or incomplete.
Deletion: You have the right to ask us to delete or remove personal information where there is no good reason for us continuing to process it. We may be legally required to retain some information e.g. email address, to ensure we remember your request to remove your personal information and ensure we do not inadvertently re-add your personal information to our systems.
Objection: Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing for this reason. Please provide us with details about your particular situation to enable an assessment to be made. After the assessment of the facts presented by you we will either stop processing your personal information or present you our compelling legitimate grounds for ongoing processing.
Restriction of Processing: Where you have objected to processing (see above), you may also request that processing, other than storage, is stopped whilst an assessment for further processing is being made.
Withdraw Consent: Where you have provided specific consent for processing, e.g. for marketing purposes, you have the right to withdraw that consent at any time.
Portability: You have the right to receive personal information which you provided to us, in a structured, commonly used and machine-readable format to enable transfer to another controller; where technically feasible you shall have the right to have the personal information transmitted directly from us to another controller.
Please submit all requests or enquiries to firstname.lastname@example.org whereby you may be required to verify your identity. The information you provide when contacting us (e.g. e-mail address, name) will be processed to handle your request and will be erased when your request is completed. Alternatively, we will restrict the processing of the respective information in accordance with statutory retention requirements.
If you have a serious concern about how we handle your information, or would like to lodge a complaint, you may do so by contacting the appropriate supervisory body, which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/concerns.
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How to contact us
Or write to us at:
Glover’s Plumbing and Tiling
Unit 1 Manor Farm